Hospital Updates

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Hospital Updates

Updated

Title

Change

Why was the change made?

Jul 22, 2022 12:36

Tech Appointments

Tech appointments can only be scheduled for ONLY the defined types as listed on the Tech Appointment One-Pager (AKA…no tick removal appointments)

Jul 22, 2022 00:00

Office Visits

Tick Removal Appointments will now require an office visit

A technician tick removal appointment (on a cat) required the cat to be sedated; multiple rounds of sedation were needed; there was no tick on the cat; it was a mass; this tied up an exam room for nearly one hour during a very busy time

Jul 22, 2022

Drop-Offs

Hospitalization

All cases referred from our emergency clinics that will “LIKLY” require hospitalization “CANNOT” be drop-off appointments. A veterinarian will need to examine the patient to determine if the patient will need a higher level of care and give the owners an estimate

Sick patients have been hospitalized at the practice that need higher levels of care than what we can provide (especially if it’s busy); it’s a disservice to the patient for them to be hospitalized with us if they’re critical; this needs to be evaluated on a case-by-case basis

Jun 17, 2023

Office Visits

Please remember to collect a deposit for all clients that haven't received SERVICES in the past 1.5 years. It's not enough to buy products. We ALWAYS collect a deposit if we haven't performed services in the past 1.5 years. We had a no-call / no-show client today without services in 2 years, and we DID NOT collect a deposit. For clients that canceled or no-showed on the same day of their appointment, please create a notice in the client's account AND all pets under the account. I want to make it PAINFULLY obvious that this is a no-show client for all their pets. Format of the notice: <Date> - NO CALL / NO SHOW - Client must pay $55 deposit for a future appointment. Example: 6/17/23 - NO CALL / NO SHOW - Client must pay $55 for a future appointment.

Numerous No-Call / No Shows